Information prior to the contractual process

The present web page www.myidolbrand.com is property of AGENCY BY SPORTS AND LIFE SLU with CIF B67599506 and address fmiscal in CAMI DEL MIG 102 08349, CABRERA DE MAR (BARCELONA), acting commercially under the brand MY IDOL BRAND.

The General Conditions of Contracting regulate the relation of distance selling between AGENCY BY SPORTS AND LIFE SLU and the user or client, in accordance with the legal stipulations, especially, the Law 7/1998, of April 13, on General Conditions of Contracting, the Law 3/2014, of March 27 by which the rewritten text of the General Law for the Defense of the consumers and Users is modified, Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996 of 15 January on the Regulation of Retail Trade and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce. AGENCY BY SPORTS AND LIFE SLU reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. These modifications can be made, through their websites, by any form admissible in law and will be of obligatory compliance during the time that they are published on the website and until they are not validly modified by subsequent ones. However, AGENCY BY SPORTS AND LIFE SLU reserves the right to apply, in certain cases, some Particular Conditions of Contracting in preference to the present General Conditions when it considers it appropriate, announcing them in time and form. The present web page www.myidolbrand.com is property of AGENCY BY SPORTS AND LIFE SLU with CIF B67599506 and fiscal address in CAMI DEL MIG 102 08349, CABRERA DE MAR (BARCELONA), acting commercially under the brand MY IDOL BRAND.

The object of the website is the sale of personal brand clothing and accessories of various profiles from different sectors such as sport, entertainment, sports, music, micro-influencers and influencers

The duration of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal.

You can also subscribe to the newsletter to receive offers on the above-mentioned products or general information that may be of interest to you.

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal capacity and ability to act necessary to access the websites of AGENCY BY SPORTS AND LIFE SLU and to contract through them.

The European Commission provides an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/

To purchase our products, you can go to the corresponding section of our online store.

Once the purchase process has been completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours of completing the order you do not receive the confirmation, please contact AGENCY BY SPORTS AND LIFE SLU at the customer service phone number 652569982 or by email at hey@myidolbrand.es

All the contents of the website are in Spanish and English.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on offer, the offer price and the validity of the offer shall always be indicated together with its essential characteristics.

In compliance with current regulations AGENCY BY SPORTS AND LIFE SLU offers information on all items for sale, their characteristics and prices. However, AGENCY BY SPORTS AND LIFE SLUL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the right to stop offering, without previous notice and at any time, the access to the mentioned products.

Essential characteristics of the products

The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.

Guarantees

AGENCY BY SPORTS AND LIFE SLU is responsible for the lack of conformity of all products offered on the website during the period of two years from delivery. AGENCY BY SPORTS AND LIFE SLU has an after-sales service, during the period indicated. The customer may contact the establishment of AGENCY BY SPORTS AND LIFE SLU, the after-sales service, by e-mail to hey@myidolbrand.es or to the points established by the supplier itself. In case of doubt, you can contact the customer service phone number 652569982 or by e-mail to hey@myidolbrand.es

Prices

All products indicate the selling price in Euros and include the Value Added Tax (VAT).

If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs

Check the shipping price and delivery time for your country here:

Payment methods and order execution

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process must indicate their choice:

- Visa, Mastercard, American Express, Google Pay, Apple Pay, Amex, Idea, Bancontact.

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network.

Also the data about your credit card are introduced directly in the bank page, in the TPV (Terminal Point of sale of the Bank) and they are not introduced nor registered in any server of AGENCY BY SPORTS AND LIFE SLU

When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering further guarantees regarding the security of the transaction.

This form of payment is only valid on the web.

When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder can demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries on the supplier's and cardholder's accounts will be made as soon as possible.

However, if the purchase was actually made by the cardholder and the demand for a refund is not the result of having exercised the right of withdrawal or resolution and, therefore, has improperly demanded the cancellation of the corresponding charge, it will be obliged to AGENCY BY SPORTS AND LIFE SLU to compensate for damages caused as a result of such cancellation.



Right of withdrawal, returns and complaints

Right of withdrawal

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by notification by telephone to 652569982, addressing the email hey@myidolbrand.es , sending your letter to our postal address CAMI DEL MIG 102 08349, CABRERA DE MAR (BARCELONA), or through the withdrawal form.

According to the established in the article 103 of the Law 3/2014, of March 27th, by which the rewritten text of the General Law for the Defense of the Consumers and Users is modified, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt of withdrawal.

The return

The customer must return or deliver the product directly to AGENCY BY SPORTS AND LIFE SLU, to the address CAMI DEL MIG 102 08349, CABRERA DE MAR (BARCELONA), without any undue delay, and in any case within a maximum of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline will be understood to have been met if the customer returns the product before the end of the deadline.

The customer will be responsible for the costs of returning the product.